Privacy Policy

This policy applies to information we collect about: visitors to our website, people who do business with us and people who register for our newsletter and other updates.

1 The information we collect about you

We may collect personal information from you. Personal information may include your name, postal address, email address, telephone number and date of birth amongst other things. The personal information we collect will be provided by you. Occasionally we may receive information about you from other sources (such as your bank, employer and credit reference agencies) which we will add to the information which we already hold about you in order to help us provide legal services.

2 How we will use the information about you

We gather this information to allow us to provide the services requested and to carry out marketing of other products and services that we believe may be of interest to you. The relevant information is then used by us to communicate with you on any matter relating to the conduct of your instructions in general. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. This information is used solely to fulfil your order and will not be passed to any third parties. Electronic copies of any correspondence are retained. This includes emails and telephone calls. 

3 Marketing

We may wish to provide you with information about Refresh, its employees and/ or any other service we think may be of interest to you. If you would rather not receive this information, please send an email message to hello@refreshskinandbeauty.co.uk stating ‘please do not send me any marketing material’. If you agree to us providing you with marketing information, you can always opt out at a later date.

4 Cookies and other information-gathering technologies

4.1 Our website uses cookies. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

4.2 For more information on which cookies we use and how we use them, see our Cookies policy.

5 How we protect your information

We will use all reasonable efforts to safeguard your personal information such as firewalls, browser certification technology, encryption, limited access, use of passwords, etc as appropriate. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet. Invoicing is completed on a third party system known as Xero. To access their privacy policy visit https://www.xero.com/uk/about/terms/privacy/.

6 Access to your information and updating and correcting your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to hello@refreshskinandbeauty.co.uk or send a letter to us at our registered office. We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to Refresh changes, for example if you change your email address or name, please let us know the correct details by sending an email to your usual contact, or if you do not have a usual contact email hello@refreshskinandbeauty.co.uk. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate. Should you want to be ‘forgotten’ simply ask us to delete any data by emailing your instructions to hello@refreshskinandbeauty.co.uk.

7 Your consent

By submitting your personal information you consent to the use of that information as set out in this policy.

8 Changes to privacy policy

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated on 1st November 2020 to comply with the General Data Protection Regulations (GDPR).

9 Links to other websites

Our website contains links to other websites. This privacy policy applies only to this website so when you access links to other websites you should read their own privacy policies.